In all cases described above, the amounts established according to the case can be claimed (from 250 to 600 euros). Some airlines can add to the claim the costs caused by the delay/cancellation, to add them to the amount that will be received as compensation. In exceptional cases in which there are serious damages, send an email to firstname.lastname@example.org For Airning to study the case and decide if it is better to start the claim by other means. Remember that in addition to the compensation you have the right to attend to the passenger while you wait. This includes:
- Refreshments and food.
- Hotel. (If you have had a cancellation or because of the delay you have to postpone the flight the next day).
- Transfer to the hotel.
- Phone calls.