If after a reasonable period of time since we process the claim the airline does not respond, it is understood that the claim has been dismissed by a negative silence. (More than 2 months).
In Airning even if the claim has been dismissed either directly by the airline or because they do not pronounce, we always like to continue to insist and work so that your prejudice is not left unresolved. So do not worry because we will do everything in our power to make the airlines respond to their actions.