Sometimes, once the companies receive the claims we have made, some take the opportunity to contact you directly, trying to persuade you to accept a smaller amount of money, or offering you discount vouchers or exchanges for other flights.
The airline knows that how you have authorized us to act on your behalf must pass through us, but sometimes taking advantage of having your data, and have captured your interest will try to convince you by offering something less and try to flood as much as possible any type of payment, doing much longer and tedious process and delegitimizing our work.
If this happens, please contact us as soon as possible. Airlines are required by law to respect compensation amounts, but if they can, they will try to save as much as they can.
Contact us al at our email email@example.com