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  1. Airning
  2. FAQ: Frequently Asked Questions

FAQ: Frequently Asked Questions

Process & Airline

  • How can I see the status of my claim?
  • How long do I have margin to make the claim after having suffered the delay or cancellation?
  • I am not an EU citizen, neither I live in an EU country. Does this affect my claim?
  • What happens if the airline denies my claim?
  • Is it possible that the airline is wrong and rejects the claim being valid?
  • Is it possible for the airline to contact me directly after I have made the claim through Airning?
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Payment

  • The airlines pays me or Airning?
  • When will I get the money?
  • How do I receive the money?
  • How much does Airning charge for its services?
  • Is the compensation collected subject to tax?

General questions

  • Can I file the claim on behalf of a third party?
  • What is a transfer of rights document? Why does Airning need it?
  • What happens to my data once sent? Is your treatment and storage safe?
  • My ticket is a from a company, can I claim?
  • How do I send the documentation?
  • Why does Airning need these documents?
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