Process & Airline
- How can I see the status of my claim?
- How long do I have margin to make the claim after having suffered the delay or cancellation?
- I am not an EU citizen, neither I live in an EU country. Does this affect my claim?
- What happens if the airline denies my claim?
- Is it possible that the airline is wrong and rejects the claim being valid?
- Is it possible for the airline to contact me directly after I have made the claim through Airning?
Payment
General questions
- Can I file the claim on behalf of a third party?
- What is a transfer of rights document? Why does Airning need it?
- What happens to my data once sent? Is your treatment and storage safe?
- My ticket is a from a company, can I claim?
- How do I send the documentation?
- Why does Airning need these documents?